1. General Refund Policy
At NXLAB Networks, we offer a free 3-day trial so you can test our service before committing. Because we provide this trial period to ensure our service meets your expectations, all sales are generally considered final.
2. Eligibility for Refunds
Refunds will only be considered under the following circumstances:
- Extended Downtime: If our service is entirely inaccessible for more than 48 consecutive hours due to our network issues.
- Accidental Duplicate Charges: If you were charged multiple times for the same subscription period due to a system error.
3. Non-Refundable Scenarios
We do NOT issue refunds for:
- Slow internet speeds caused by your local ISP.
- Inability to bypass specific localized firewalls or third-party blocks outside of our control.
- Account suspension due to a violation of our Terms and Conditions (e.g., spamming, hacking).
- Changes of mind after the free trial has concluded and payment has been processed.
4. Requesting a Refund
To request a refund for an eligible reason, please contact our support team within 7 days of the transaction. Include your account email, transaction ID, and a detailed description of the issue. Our team will review your case and respond within 3-5 business days.